9.5.3 Feature Release - January 2021

The VSA 9.5.3 release includes new features, enhancements and fixes described in the topics below. For minimum system and agent requirements, see these topics in the Kaseya R95 System Requirements Guide: Kaseya Server Minimum Requirements & Configuration and Agent Minimum Requirements 

New Features 

Authentication: Kaseya One and IT Complete Single Sign-On Integration

NOTE: This release adds the foundation for future IT Complete SSO login with VSA and the upcoming Kaseya One product. This release does not change current VSA authentication methods - existing methods will continue to work post 9.5.3. We will be starting our roll-out of Kaseya One in the coming months.

In this release, we added Single Sign-On support to the VSA via Kaseya One and the IT Complete product suite.  

Upon using the VSA for the first time after installing or patching the system, the VSA will be enabled for use with IT Complete. 

For VSA On-Premise servers, VSA will need to be registered with IT Complete. For SaaS servers, the server registration process will be performed by Kaseya. 

To register on On-Premise VSA, a Master Admin must authenticate to IT Complete with a prompt to complete the Kaseya One authentication process:

    1. Log into the VSA as a Master Admin; 
    2. Click the Authenticate with IT Complete button. The new window with Kaseya One login page will open;
    3. Login to your Kaseya One account. Once you authenticate with Kaseya One, you can continue with the VSA registration process; 
    4. Click the Register VSA with IT Complete button; 
    5. Log out of your VSA account – VSA user accounts can now be associated with Kaseya One accounts. 

For all VSA customers: 

To register VSA user accounts with IT Complete (Kaseya One) accounts from the VSA Login page .

    1. Select the Login with IT Complete option on the login page, to associate your VSA account with an IT Complete account;
    2. Enter your IT Complete credential;
    3. Enter your VSA account credential;

Now your VSA account is registered with an IT Complete account.  

To register VSA user accounts with IT Complete accounts from the VSA UI:

    1. Click your VSA user logon name in the upper right-hand corner of the VSA to display your User menu; 
    2. Click the Enable Log In With IT Complete option. 

Now your VSA account and IT Complete are associated. 

To remove association of your VSA account and IT Complete account:

    1. Click your VSA user logon name in the upper right-hand corner of the VSA to display your User menu;
    2. Click the Disable Log In With IT Complete option. 

Now your VSA account and IT Complete are disassociated. 

Classic Monitoring: Zero-configuration Standard SNMP Monitoring for Network devices and printers

As a VSA user, you can now quickly deploy simple SNMP monitoring to standard network infrastructure and printers by right-clicking the Enable Monitoring button on an eligible SNMP node on the Discovery > Networks > Topology map tab. Eligible nodes are SNMP nodes that are printers, routers, switches that have been promoted to assets and do not currently have standard monitoring enabled. If a device is NOT an asset, when the Enable Monitoring option is selected, it will be automatically promoted to an asset. See topic Standard SNMP Monitoring.

To deploy simple SNMP monitoring for the new or existing Network: 

    1. Navigate to Discovery > Networks > By Network > New or Edit > SNMP tab; 
    2. Check the Enable SNMP checkbox; 
    3. Check the Enable Standard Monitoring checkbox; 
    4. Check ATSE action: 
      • Create Alarm - If checked, creates an alarm. 
      • Create Ticket - If checked, creates a ticket. 
      • Email Recipients - If checked, notifies email recipients specified in Email Addresses.   
    5. Click Save.
    6. If you are creating a new network, click Save & Scan. Once the scan is finished it will automatically enable all SNMP-enabled devices for the selected Network.

Note: For the existing network, changes will take place at the time of the next scan and only will be applied to newly discovered devices.  

To deploy simple SNMP monitoring for an individual device within the discovered Network with SNMP devices: 

    1. Navigate to Discovery > Networks > Topology Map;  
    2. Right-click on SNMP node, select Enable Monitoring/Edit Monitoring; 
    3. Check ATSE action: 
      • Create Alarm - If checked, creates an alarm. 
      • Create Ticket - If checked, creates a ticket. 
      • Email Recipients - If checked, notifies email recipients specified in Email Addresses. 
    4. Click Save. 
    5. Right-click on the SNMP node, then click Disable Monitoring to disable monitoring on this SNMP device.

Kaseya Live Connect: Paste Clipboard functionality 

In this release, we added a new Paste Clipboard button to the Remote Control window toolbar. This functionality allows the technician to paste clipboard text into password prompts using the Paste Clipboard toolbar button or Ctrl-Alt-V keyboard shortcut. The Paste Clipboard icon will be disabled if the clipboard contains no data, non-text data, or exceeds the password limit of 255 characters. For more information on Kaseya Remote Control functionality, see topic.

Remote Control 

We added a new Remote Control feature the allows the administrator to observe the end-users mouse movements. Now the administrator mouse cursor has priority over the end-users mouse when both are using the mouse simultaneously.  Please note that as of this release this feature only works for Windows operating systems. The macOS support will be available in a future release. This feature will not be supported in screen recording. For more information on Kaseya Remote Control functionality, see topic.


VSA User Interface: "What's New" and "Automation Exchange" options 

To enhance user experience, we added two new "What's New" and "Automation Exchange" buttons to the VSA Global Menu panel for accessing the external websites direct from VSA. The "What's New" button is designed to provide easy access to the latest VSA Release Notes, the "Automation Exchange" button is designed to provide access to Kaseya's Automation Exchange marketplace. The new buttons are configurable through User Roles. These buttons are enabled by default. For more information, see Page Layout topic.

To enable/disable "What's New" and "Automation Exchange" buttons for users: 

    1. Login to your VSA agent with Master role; 
    2. Navigate System > User Security > User Role; 
    3. Select the user role, then select the Access Right tab; 
    4. Click the Set Role Access Rights button; 
    5. In the root tree, expand Notification Bar > Notification Bar Items > Configuration > Configuration Grid; 
    6. Check/Uncheck the "What's New" and "Automation Exchange" buttons; 
    7. Click OK. 


Database & Schema 

  • Updated the outbound security notification emails to not include the configured VSA database username.


  • Increased dynamic port usage by Windows from 16,384 to 55,535 to improve performance on environments with large agent counts. For more information see Port Range Increase topic.


  • Updated Kaspersky Antivirus to the version.

Live Connect  

  • Updated API to include package version of Live Connect for Fusion Mobile Application. 

 Software Management 

  • In this release, we continue to add improvements to the Software Management Reporting: Is Machine Pending Reboot, Compliance Reason, Patch Completed Date columns were added to the Info Center > Configure and Design > Report Parts > Software Management > SM Status by Agent tab. The Install Status column was renamed to Patch Install Status.
  • Software Management Activity Log is now available within Agent Logs > Diagnostic Logs > Endpoints.  This log is cleaner, robust in detail, and easily digestible to understand task status (Scanning and Deployment) between agent and software management to assist in troubleshooting and logging. 
  • Enhanced Software Management Views filtering (Screenshot below):
    • Machines Missing Patch (Identifier): now supports OR, NOT and LIKE operator types; 
    • Machines Installed Patch (Identifier): now supports OR, NOT and LIKE operator types; 
    • Filters by CVE Code: now support OR, NOT and LIKE operator types.   mceclip1.png

Bug Fixes 


  • Fixed an issue with installing agent on Ubuntu.
  • Fixed an issue where Azure Windows 10 virtual machine instances were not correctly displayed in VSA.

Agent Procedures  

  • Fixed an issue where the file distribution stopped working after editing existing file path.


  • Fixed an issue with crashing the event task on Anti-Malware endpoints.

API Framework  

  • Fixed Create User API issue where it incorrectly required Master/System role membership.

Classic Monitoring 

  • Improved filtering options within the new Alarm Summary page.
  • Fixed an issue where Monitor > Edit > Add SNMP Object > MIB Tree displayed leaf nodes as folders.


  • Fixed an issue where SNMP Discovered Devices in Discovery were not marked as active.

Info Center  

  • Fixed Info Center module issue when generating a report using the Agent Procedure Status for the scheduled Agent Procedures did not show the "Next Execution Time" value.

Remote Control  

  • Fixed an issue when Remote Controlling a Windows Terminal Server, where the terminal server sessions drop-down window did not have a scroll bar to access all available sessions 

 Software Management  

  • Fixed an issue where the Machines Affected column on the Software Management > Vulnerabilities page did not respect the applied machine/group filter.
  • Fixed an issue where a timeout error was displayed when attempting to deploy a large number of vulnerabilities on the Software Management > Management > Vulnerabilities page.
  • Fixed an issue where system did not remove the Software Management profiles assigned previously if no profiles were assigned in Policy Management.

 System Module  

  • Fixed an issue where the "Allow automatic account creation for selected Group ID" and " Allow automatic account creation for groups without a policy" checkboxes on the System > Systems preferences > Check-in Policy page were missing.

Traverse Integration 

  • Fixed an issue with Traverse integration settings.


  • Updated "Admins Online" count in Notification Bar to report distinct user sessions authenticated to the VSA. Also updated help file verbiage to indicate this total reflects sessions - both web and API - and not only active users logged into the VSA interface.


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