ITGlue to BMS Sync fails if the Contact number is blank or N/A, it will not sync the contact.

Question

When we are trying to import the contacts from BMS to ITGlue if the Phone Number field has N/A, it will not sync the contact.

 

 

Answer

When you are trying to sync contacts from ITGlue to BMS, the phone number field is a required field so it is needed for the contact to be synced.

If there is no number available for the contact you can update it as 111-111-1111, this will allow you to sync the contact with ITGlue.

 

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