BMS Sends out Multiple Responses to the Sender During the Initial Ticket Creation.

Issue: Double first response emails are generated when a new ticket is created.

Resolution: This happens if you have "Notify Sender" On Success Template selected and also a workflow associated for notifying your clients.

  • The workflow is sending an email and the Email Parser is also set up to notify senders. This will cause the system to send two notifications:

Note: You can remove the Parser's Notify Sender or you can update the Workflow to use "Created By:" = Employees and Not Anyone

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