ITGlue Icon Missing from the System Module.

Problem: Under System > Customize, there is no option to enable IT Glue integration:

Resolution: The culprit here might be that the FuncList table in the DB did not get updated as expected. To fix this, run the attached SQL queries:

  • Run the UpdateFuncList.sql
  • Then run UpdateRoleTypeFuncList.sql - these scripts are part of reapply schema.

Note: Attempting a reapply schema should also help. Also, ensure that this runs against ksubscribers database.

Applies to: On-Premise Servers 9.5.0.12 and up. 

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