Catalina Install Error: "Can't open /opt/com/kaseya.agentsetup/macBlink.tif for copy, open /opt/com.kaseyagentsetup/macBlink.tif: no such file..."

PROBLEM

Catalina Install Error: "Can't open /opt/com/kaseya.agentsetup/macBlink.tif for copy, open /opt/com.kaseyagentsetup/macBlink.tif: no such file or directory" found in the installer logs (agent.log) located at /opt/com.kaseya.agentsetup/logs.

CAUSE

Currently, there is not an Agent icon image for the Mac agent package to copy during package installation:
mceclip0.png

 

RESOLUTION

Navigate to System > Customize > Site Customization > Agent Icons, click on the EDIT button, then for the MAC image icons, click on "Use Default" for all FOUR icons. After this step, please attempt another install. 
mceclip1.png

 

APPLIES TO 

macOS Catalina (Version 10.15)

REFERENCE

VSA-17156 
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