Question: When trying to add contacts via new ticket, how can I set a default "phone type" and "email type"?
- Navigate to Admin > My Company > Lists, here choose Contact under form and click "Edit":
- Choose "Add" or double click an already present entry to edit.
- In the "Add/Edit" window, choose "Yes" for the "Default" radio button. This should now be a default email or phone type when adding a new contact: