How to Change the Default Type for Email and Phone in BMS?

Question: When trying to add contacts via new ticket, how can I set a default "phone type" and "email type"?

Resolution: 

  • Navigate to Admin > My Company > Lists, here choose Contact under form and click "Edit": 

  • Choose "Add" or double click an already present entry to edit.
  • In the "Add/Edit" window, choose "Yes" for the "Default" radio button. This should now be a default email or phone type when adding a new contact: 

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