Password reset emails are not sent for a user in BMS.

QUESTION

When I try to reset and email password for a user, emails are not sent.

Email is not found in Admin  > Logs > Email Logs

ANSWER

Check if the user has any External Authentication Type like SSO or MFA set in HR>Employees. 

When you turn on 2FA or choose any Authenticator type for BMS, reset password will not send an email out to the user because they can not use this password anywhere in BMS. 

If the authentication method is not set, please review our generic article here.

 

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