Server was Unable to Process Request: Could not find stored procedure 'dbo.usp_GetSoapApiServiceTicket'

Problem: Tickets in ConnectWise do not get created and MSPAssist shows the below error:

New ticket in ConnectWise: Server was unable to process request. ---> Could not find stored procedure 'dbo.usp_GetSoapApiServiceTicket' 

Cause: The stored procedure named 'dbo.usp_GetSoapApiServiceTicket' is missing from the database. 

Resolution: Run a reinstall database schema which should create the stored procedure it needs. You can run a reinstall DB schema via Start menu locally on the KServer.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Contact us