Issue: In Ticketing, the email notification for a new ticket creation contains the wrong "ticketid" in the notes. It shows the next/previous ticket id rather than the current id.
Ticket Notes ~ticRefId='xxx'
Cause: This is due to independent ticket sequencing.
1. Go to Ticketing > Configure Ticketing > Email Reader
2. Check the checkbox / select the option - "Turn off independent ticket sequence numbering (use identity value)"
3. Create a new ticket and check the email notification.