Ticket Id in Email Notification doesn't Match the Ticket Id.

Issue: In Ticketing, the email notification for a new ticket creation contains the wrong "ticketid" in the notes. It shows the next/previous ticket id rather than the current id.

Ticket Notes ~ticRefId='xxx'

Ticketing_Email.png

Cause: This is due to independent ticket sequencing. 

Resolution: 

1. Go to Ticketing > Configure Ticketing > Email Reader

2. Check the checkbox / select the option - "Turn off independent ticket sequence numbering (use identity value)"

3. Create a new ticket and check the email notification.

 

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