Question: What logs can I provide Kaseya Support while working on Software Management issues?
Answer: To investigate most issues with Software Management, we will require logs from the following locations:
● In Windows, the Software Management logs are located in:
● The Endpoint logs are located in: “C:\ProgramData\Kaseya\Log\Endpoint” under the
● On a Mac, the endpoint logs are located in "/Library/Logs/com.kaseya/Endpoint". The SM task logs are located in a folder in the Endpoint folder.
As an example:
Note: The "C:\ProgramData" directory might be hidden.