BMS Email Parser | Block ticket creation for bounce back/automatic replies


How do we set up BMS to ignore and not create a ticket for a bounce-back message or automatic replies?


The emails ids or keyword filters from the email can be set to be blacklist in the parser settings under Admin > Service Desk > Email Parser.


Note: The Black List tab will allow you to add email addresses to be blocked, any emails received from this list address will be ignored and a ticket will not be created.

  • Additionally, the Black List Keywords tab allows you to add keywords like "Undeliverable".
  • Parser will then prevent creating the ticket if these keywords are present in an email's Title or its Details.
  • Logs for blacklists are stored in the database.



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