Unknown tickets getting created in BMS

PROBLEM

Tickets coming from VSA to BMS is created as Unknown tickets 

 

CAUSE

If there is no account created in BMS then it will create the ticket as unknown in BMS

 

RESOLUTION 

  1. Check the Default sender from where BMS email parser is receiving the ticket. You can modify the default sender in VSA via System > Server Management > Outbound Email and Edit the email address.
  2. Create the user details in CRM with that email address so that ticket created will be created under that account and not as an unknown ticket 
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