Tickets coming from VSA to BMS is created as Unknown tickets
If there is no account created in BMS then it will create the ticket as unknown in BMS
- Check the Default sender from where BMS email parser is receiving the ticket. You can modify the default sender in VSA via System > Server Management > Outbound Email and Edit the email address.
- Create the user details in CRM with that email address so that ticket created will be created under that account and not as an unknown ticket