Replies do not append to ticket, instead creates a new ticket.



When a  ticket is created and the client replies to this opened ticket, a new ticket is created instead of replies getting appended to the ticket 



The email template does not have the correct format to support this.



Enclose the ticket number with two Hashes # in the Email Templates.There should be no spaces.

#[%Ticket Number%]# 

Was this article helpful?
2 out of 2 found this helpful
Have more questions? Contact us