BMS Service Desk | Ticket note says email sent by email parser instead of the contact

Question

When a client replies to a ticket, Why does the note added to the ticket say "Email sent by email parser" instead of the Contact name?

email_by_pasr.png

 

Resolution - 

This happens when the email parser is unable to attach the sender's email address to any contact created in BMS. You will have to check if the contact is actually a part of your CRM > Contacts.

 

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