To assign a HardToken to a user we log in to the AuthAnvil Manager https://(Your Domain)/AuthAnvil/Manager/Logon.aspx
Select Users > affected User > Token Information tab.
- Select Manually assign a hardware token to this user.
- Choose the Hardware Token Serial you want to assign from the Drop-down menu.
- Enter the Pin.
- Save changes.
If you need assistance creating a 2FA user please see this Article.
If you have any questions or need some help, we would be happy to assist. Open a case at kaseya.zendesk.com .