User can not access AA Manager. The Auth Logs shows the error - "Failed to update admin session cache for user!".
The dbo.AdminSessionCache Database has multiple entries for the affected user.
- check the AuthAnvil SQL DB > dbo.AdminSessionCachee db for multiple username entries for the affected user.
- Remove the duplicate entries
- Create a Delete Query such as for dbo.AdminSessionCache
DELETE FROM [dbo].[AdminSessionCache] WHERE Username='Affected username'
All versions of AuthAnvil Two-Factor Auth.
If you have any questions or need some help, we would be happy to assist. Open a case atkaseya.zendesk.com.