When you attempt to load RWW it fails and you get a "Page Cannot Be Displayed" error.
One of the three following conditions is true:
Condition 1: An old browser shortcut or bookmark that was created after installing RWWGuard is being used to open the site.
Condition 2: The browser is loading a cached copy of the RWW logon page.
Condition 3: The restored version of the web.config is referencing the RWWGuard.aspx instead of the logon.aspx that RWW normally uses.
Condition 1: Open the properties of the bookmark or shortcut and change it to https://<domain>/Remote
Condition 2: Open https://<domain>/remote and then hold CTRL+SHIFT and click refresh. This will force the browser to clear its cache and load a fresh copy of the page.
Condition 3: Open RWW's web.config with notepad and check if the path that its using is the correct one. The default location for this file is C:\inetpub\remote\web.config
Look near the end of the file for the following line:
<forms name="RemotePortalAuth" loginUrl="rwwguard.aspx" protection="All" path="/" timeout="120" />Change the loginUrl value to logon.aspx as follows:<forms name="RemotePortalAuth" loginUrl="logon.aspx" protection="All" path="/" timeout="120" /
Save the file and refresh the RWW logon page.
RWWGuard / SBS 2003 only
If you have any questions or need some help, we would be happy to assist. Open a case at kaseya.zendesk.com .