Some users are reporting that when logging off of the AuthAnvil Windows Logon Agent using Start->Log Off, the session hangs, and a failure occurs in msgina.dll (a piece of Microsoft's subsystem).
This is caused by a state issue in how the AuthAnvil Logon Agent expects a signal to close the session. When directly logged off via the Microsoft GINA (the Log Off button), the signal is not always guaranteed to be sent, causing the log off to not complete.
Upgrade to the AuthAnvil v3.x Windows Logon Agent.
If such an event does occurs before you can upgrade it, reconnect to the server via console and kill the hung session in the Users tab of the Task Manager. To connect via console in XP SP2, Windows Server 2003 or Vista type the following:
mstsc.exe /console /v:yourservername
To connect via XP SP3, Windows Server 2008 or Vista SP1 type the following:
mstsc.exe /admin /v:yourservername
You can avoid this problem by using:
Start->Windows Security->Log Off.
XP SP2, Windows Server 2003 or Vista
Note: As of April 8, 2014 Windows XP is no longer being supported.
If you have any questions or need some help, we would be happy to assist. Open a case at kaseya.zendesk.com .