When attempting to activate your SoftToken on a BlackBerry that is connected to a BES 4.1 SP7 or later or BES Express 5.0 server, the activation fails with the message: "Internet connection failed, please check your Internet settings."
This issue is caused by a problem with the way that the BES handles SSL certificates.
From RIM KB 20833: On the BlackBerry smartphone, select Options>Security Options>Advanced Security Options>TLS and change the TLS Default from Proxy to Handheld. This will allow the BlackBerry smartphone to parse the certificate directly, which does not have the problem with the Subject Alternative Name.
AuthAnvil SoftTokens on BlackBerries connected to a BES 4.1 SP7 or later or BES Express 5.0 server.
If you have any questions or need some help, we would be happy to assist. Open a case at kaseya.zendesk.com .