To gain access to the system without a token, we introduced a tool in AuthAnvil v4 called the AuthAnvil Management console. (http://www.scorpionsoft.com/docs/authanvil/managementconsole/)
From the AuthAnvil server:
- Make sure that the DNS name in the URL that is defined for the admin web service in the AuthAnvilWebConfigEditor (see Appendix C of http://www.scorpionsoft.com/docs/authanvil/install-guide) resolves to an IP address that is assigned directly to the server.
- Start Powershell (make sure that you have PowerShell 2.0 installed) and run the script at c:\Program Files\Scorpion Software\AuthAnvil\AuthAnvilTools\AuthAnvilManagementConsole.ps1. Youll need to set the PowerShell execution policy to unrestricted if you havent already.
- Log into your site as a master admin, using your master admin password when it asks, and choose option 2 Manage users.
- Type in the username, then on the next screen, re-enable his token. You can re-assign tokens and create users as required.
For a visual example of how to regain access to the AuthAnvil Manager, see this blog post:
If you have any questions or need some help, we would be happy to assist. Open a case at kaseya.zendesk.com .