AuthAnvil Licensing Manager cannot send report if an ISA Server is active on network, even if the AuthAnvil server doesn't fall under the ISA protection scope.
.NET code will attempt to auto-detect proxy settings, and connect through the proxy. This will cause the ALM to fail to send its request.
Configure a rule in the ISA server that will cause all traffic between the AuthAnvil Server and https://customer.scorpionsoft.com to not go through the proxy.
AuthAnvil 2.x or later
If you have any questions or need some help, we would be happy to assist. Open a case at kaseya.zendesk.com .