After manually starting the service either by running the AuthAnvil Configuration Wizard or directly in Services, the error "Invalid credentials - Service stopping" is added to the AuthAnvil event log source.
The customer portal subscription information is incorrect. Either the subscription is not set up correctly on the customer portal or in the AuthAnvil configuration on the server itself. After 3 days of connection attempts the service shuts down, causing authentication attempts to fail. Manually starting the service gets it running again, up to a maximum of 30 days without being able to authenticate.
Log into the customer portal at https://customer.scorpionsoft.com/subscriptionsettings.aspx and update the subscription information by either adding a credit card to the account or, if you have arranged credit, selecting "I have arranged credit terms with Scorpion Software," then set the password for your subscription.
Next, If you are running AuthAnvil 3.5 or earlier, launch the AuthAnvil Configuration Wizard and set the email and password to match the values that you set for the subscription. Complete the configuration wizard, then launch the services console (services.msc) and restart the AuthAnvil Licensing Manager service. Within a few minutes it will attempt to connect to the subscription and will note success or failure in the AuthAnvil event log, viewable in the Windows Event Viewer.
If you are running AuthAnvil 4.0 or later, launch the AuthAnvil configuration editor (located at C:\Program Files\Scorpion Software\AuthAnvil\AuthAnvilTools\aawebconfigeditor.exe) and click "Edit Subscription Info." Enter your new password into the Password and Confirm fields, and click Apply. Then, click Apply to close the Config Editor. Finally, open up the Windows Services console (services.msc) and restart the AuthAnvil Licensing Manager service to apply the new configuration. Within a few minutes it will attempt to connect to the subscription and will note success or failure in the AuthAnvil event log, viewable in the Windows Event Viewer.
AuthAnvil 2.x to 4.1
If you have any questions or need some help, we would be happy to assist. Open a case at kaseya.zendesk.com .