At the beginning of every month when the subscription billing system runs, if your credit card was declined for any reason, your account will be marked as "IN ARREARS". During that time until the negative account balance is cleared, Customer Portal access will be restricted and support will be limited. Your users are not impacted at this time and your AuthAnvil software continues to protect your systems.
In the event your account has been in arrears for 30 days, you will be notified of a potential interruption of service to your users and after 60 days in arrears, you will receive a final 10 day notice. If your account is not brought current at that time, it will be suspended.
For questions about this please contact your account manager, or reach out to our Billing Department directly at email@example.com.
If you have any questions or need some help, we would be happy to assist. Open a case at kaseya.zendesk.com .