The display on a hardware token is difficult to read because the characters are either too light or too dark.
The contrast is set incorrectly on the token.
Press and hold down the token button until the token display reads Init
- The token will cycle through several menu options, wait until Contrast is displayed and press the button.
- When the contrast reaches the desired level, press and hold down the token button until the token reads -OFF-
If this doesn't fix the issue, please open up an RMA by submitting a new case athttps://kaseya.zendesk.com
CryptoCard KT-1 and KT-4 hardware tokens.
If you have any questions or need some help, we would be happy to assist. Open a case atkaseya.zendesk.com.