Enabling the "AuthAnvil Web Server" monitoring from the AuthAnvil Addin in Kaseya generates repeated alarms that the "service does not exist".
The View AuthAnvil Alarms page fills up with the following type of alarm:
Monitoring generated Service ALARM at 12:00:00 1-Jan-14 on
SNMP Device: N/A
Monitor Set: AuthAnvil Web Service Monitor Set
Log Object Name: IISADMIN
Agent Alarm Time: 12:00:00 1-Mar-14
Event Time: 13:39:36 5-Mar-14 UTC
Log Value: Service Does Not Exist
Alarm Operator: N/A
Alarm Threshold: N/A
Alarm Duration: N/A
Ticket ID: no ticket assigned
In older versions of the AuthAnvil Addin this monitor was configured to look for the legacy authentication services for AuthAnvil 2FA:
Legacy (AuthAnvil 3.5 and earlier) - https://YourDomain.com/AuthAnvilSAS/SAS.asmx
(AuthAnvil 2FA 4.0 and later) - https://YourDomain.com/AuthAnvil/SAS.asmx
If you are running AuthAnvil 2FA v5.0, the legacy service has been removed from the software by default.
The AuthAnvil Addin makes use of procedures within Kaseya that call IIS Admin services. The Web Server IIS Admin service is not present on the AuthAnvil Server.
Upgrade to the latest version of the AuthAnvil Addin for Kaseya. If you subscribing
If you are not able to upgrade the Kaseya Addin, apply the legacy script following these instructions: http://www.scorpionsoft.com/docs/2fa/legacywarning
The IIS 6 Metabase Compatibility role service needs to be enabled on the AuthAnvil Server. This is added under Web Server (IIS) > Management Tools > IIS 6 Management Compatibility.
(Server 2012 shown below)
If you have any questions or need some help, we would be happy to assist. Open a case at kaseya.zendesk.com .