Some users are not able to Authenticate in RADIUS when using a 2FA passcode with an 8 digit pin.
Cisco VPN appliances will not authenticate 2FA passcodes with 16 digit passwords.
Reset the 2FA users pin to 7 digits or less
Cisco VPN appliances with users using a 2FA passcode that includes an 8 digit pin.
If you have any questions or need some help, we would be happy to assist. Open a case at kaseya.zendesk.com .