How can I remove 2FA logon protection from VSA R7 or newer in an emergency?

f you are using Kaseya VSAR7, R8, R9, R9.1, R9.2 you can disable 2FA in the Database.

Open SQL Management Studio.Navigate to ksubscribers > Tables > dbo.AA_Settings

Change the Value ofTFALogonDisabled to 1

This will effectively disable the 2FA requirement for your VSA Server. To re-enable 2FA change the value to 0.

Note: You can download SQL Management Studio 2014 here.

If you have any questions or need some help, we would be happy to assist. Open a case atkaseya.zendesk.com.