NOTICE: Please review the current article in the new location and update your bookmarks: Release notes - 6.5.1.48 - 03-31-2025. Our new myITprocess Help documentation page: myITprocess Help
New features and enhancements
We are excited to announce some important features that we are launching today:
Microsoft Licensing Usage Report in QBR Report Builder
The Microsoft License Usage Report is a step further to enhance existing comprehensive QBR reports. The report provides insights into Microsoft license usage. This makes sure MSP's client accounts are properly licensed, and if there are any identified gaps, the stakeholders can facilitate discussions on budgeting for additional licenses during the reporting process. This enhancement ensures better compliance, cost planning, and strategic IT management for MSP's clients.
KB: Microsoft License Usage Report
Business Notes in the QBR Report Builder
Business Notes in the QBR Report Builder helps MSPs bridge the gap between technical data and executive understanding — by adding human context, strategic insights, and clarity to every report.
- Non-Technical, Business-Friendly Commentary: Craft summaries and insights in plain language to help decision-makers understand the “why” behind the metrics.
- Rich Formatting Tools: Use text formatting, tables, and images to create polished, structured, and visually engaging business narratives.
- Elevate Every QBR: Transform technical reports into strategic conversations by embedding clear, compelling context directly into the QBR flow.
With Business Notes, you go beyond reporting — you tell a story that drives alignment, trust, and better business decisions.
KB: Business Notes
Device Lifecycle Management Enhancement
We are excited to add two more vendors to our Hardware Warranty lookup feature – SonicWall and Datto Networking Devices are now a part of Device Lifecycle Management in myITprocess
With new SonicWall and Datto Networking integrations, Device Lifecycle Management in myITprocess gives MSPs deeper visibility into device health, licensing, and replacement timelines.
- Automated Warranty & Age Tracking: Pull in warranty expiration dates and calculate device age to proactively manage renewals and ensure compliance.
- Actionable Roadmap Integration: Easily convert aging or unsupported devices into roadmap recommendations — and track them through budget discussions and approvals.
- Stronger QBR Strategy: Use lifecycle insights to justify upgrades, drive hardware refresh planning, and deliver data-backed recommendations to clients.
Turn device data into strategic decisions that reduce risk, improve client infrastructure, and create new service opportunities. For more information, check the links below.