Advance 360 Service

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Advance 360 is Kaseya’s SME, consulting led, fixed price engagement to (i) run a structured migration program from a compete product stack to a Kaseya landscape, or (ii) to end-to-end health check, optimize and configure your Kaseya assets for industry leading cyber practices.​

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Your business has moved on, but your system efficiency hasn’t; Reduce the amount of manual intervention, don’t increase it.

 

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Kaseya Expert led platform performance tuning, specialized migration assistance and value installment.

Advance 360 is Kaseya’s most extensive, comprehensive, end-to-end consulting offering designed to provide our partners with a singular end-to-end program to analyze, plan, migrate (where applicable), optimize, integrate and automate our category leading unified IT management platform. Going beyond a migration offering, Advance 360 focuses on maximizing the value of your investment in Kaseya, driving operational efficiency, mitigating cyber risks, and future-proofing your business.

 

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A Compressed Timeline with Maximum Results Guaranteed

advance 360 scope.png Advance 360 provides a seamless end-to-end experience, guiding you through scoping, assessment, migration, optimization, and ongoing assurance, with dedicated experts and premium support ensuring a successful transition and maximized value from your Kaseya investment.

 

Premium Support  - FastPass

Elevate your support experience with Kaseya's Premium Support FastPass designed to provide you with unparalleled access, responsiveness, and expertise.

Direct L2 Access

Exclusive, real-time access to our highly trained Level 2 Engineers through a dedicated line for all your requests and chat needs.

 

Priority Support Response Times

Premium Support ensures ALL your requests get prioritized attention and prompt resolve. We don't stop working until your case is satisfactorily closed

24/7 Availability

Receive 24/7 Service Support for cases of Severity 1 priority.

 

Annual System Health Checks

Health checks help you maintain optimal performance of your dynamic Kaseya environment, with a customized heat map for risk detection and targeted resolve.

 

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First Touch Case Respondent

L2 Engineering 

Specialist

Phone Support Dedicated Line to L2 Engineering Specialists
First Response SLO TargetSeverity 1Severity 2 < 30 mins
Case Escalation Team Lead Desk Supervisor

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