QUESTION:
How may I install an emergency Traverse patch provided by Kaseya Support?
RESOLUTION:
Note: This example uses Windows path notation.
Note: This examples uses traverse-9.3.jar. Your release number and patch file name may be named differently. Substitute the appropriate file name in place of traverse-9.3.jar in the example below
* Download and unzip the patch provided to a temp location (such as c:\temp\traverse-9.3.jar)
* Note the filename of the patch provided (similar to traverse-9.3.jar - the release number may differ)
* Back up the existing file - this example assumes the file is named traverse-9.3.jar - the specfic file may differ in release number)
copy from TRAVERSE_HOME\webapp\WEB-INF\lib\traverse-9.3.jar to a backup location such as c:\backup\raverse-9.3.jar
* Stop all traverse components
* Delete the existing file TRAVERSE_HOME\webapp\WEB-INF\lib\traverse-9.3.jar (or as applicable if the release number is different)
* Copy the downloaded file to TRAVERSE_HOME\webapp\WEB-INF\lib
* Restart all traverse components
Roll-back:
Should the patch need to be rolled-back, kindly:
* Stop all traverse components
* Delete the existing file TRAVERSE_HOME\webapp\WEB-INF\lib\traverse-9.3.jar (or as applicable if the release number is different)
* Copy the backed up file to TRAVERSE_HOME\webapp\WEB-INF\lib
* Restart all traverse components
APPLIES TO:
All versions of Traverse