Certain tests do not report accurate values
Determining Test Status
The first step would be to know more about the status of the test. Please see
Determining Threshold Violation History:
It is also helpful to get the test threshold violation history to see how the test is changing status.
That is obtained by navigating to Reports --> Custom --> Threshold Violation History
Determining Test parameters:
It is also helpful to be able to review the test properties:
That is obtained by navigating to Status --> Devices --> click on the device in question --> click on the pencil icon at the right for the test in question
Obtaining logs from the DGEX and DGE:
A zip of the logs from the DGEX and the DGE would be very helpful. We are looking for test values and status changes that may be recorded in the monitor.log* files. Other files may also prove helpful.
For SNMP tests only:
Running snmpwalk, probesnmptests:
It would be helpful to see what the device reports outside of the Traverse environment. Please review https://kaseya.zendesk.com/entries/102482363-Troubleshoting-No-SNMP-tests-disvovered and provide the information related to snmpwalk and probesnmptests
Determining netstat data:
Please provide data as described in https://helpdesk.kaseya.com/entries/101058386