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Troubleshooting: Tests do not appear to be reporting correctly (reporting Unknown for instance)

Issue:

Certain tests do not report accurate values

 

Troubleshooting:

Determining Test Status

The first step would be to know more about the status of the test. Please see

https://kaseya.zendesk.com/entries/103521236-How-to-review-a-warning-critical-unknown-error-in-the-web-interface

 

Determining Threshold Violation History:

It is also helpful to get the test threshold violation history to see how the test is changing status. 

That is obtained by navigating to Reports --> Custom --> Threshold Violation History

 

Determining Test parameters:

It is also helpful to be able to review the test properties:

That is obtained by navigating to Status --> Devices --> click on the device in question --> click on the pencil icon at the right for the test in question 

 

Obtaining logs from the DGEX and DGE:

A zip of the logs from the DGEX and the DGE would be very helpful. We are looking for test values and status changes that may be recorded in the monitor.log* files. Other files may also prove helpful.

 

For SNMP tests only:

Running snmpwalk, probesnmptests:

It would be helpful to see what the device reports outside of the Traverse environment. Please review https://kaseya.zendesk.com/entries/102482363-Troubleshoting-No-SNMP-tests-disvovered and provide the information related to snmpwalk and probesnmptests

 

Additional Troubleshooting:

 Determining netstat data:

Please provide data as described in https://helpdesk.kaseya.com/entries/101058386

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