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How to capture verbose logging from the provisioning server (Poet)

To list connected Poet (provisioning server) clients from the Traverse BVE:

 

cd TRAVERSE_HOME
apps\poet\bin\ptsu -listProcesses localhost > poet_clients.txt

To capture verbose Poet (provisioning server) logging information from the BVE:

On Windows:

  • Launch 'ptsu' from a Windows command prompt on the BVE:
 ptsu localhost

ptsu_kb.JPG
  • Select '11' to 'Set Verbose Mode'
  • Enter '5' for the 'mode'
  • Enter '21' to exit

Wait an hour, revisit the steps above to set the verbose level to '0' (to return to original logging level), then forward a zip archive of TRAVERSE_HOME\logs\poet.log via the ticket.

Please note if this is GNU/Linux this will be logged under TRAVERSE_HOME/logs/stderr.log

On GNU/Linux (please note the backtick ` are to be typed in as is for the export LD_LIBRARY_PATH command below):

su 
cd TRAVERSE_HOME/apps/poet/lib # Replace TRAVERSE_HOME with your actual Traverse install folder
export LD_LIBRARY_PATH=`pwd`
cd ../bin
./ptsu localhost
  • Select '11' to 'Set Verbose Mode'
  • Enter '5' for the 'mode'
  • Enter '21' to exit

Wait an hour, revisit the steps above to set the verbose level to '0' (to return to original logging level), then forward a zip archive of TRAVERSE_HOME\logs\stderr.log via the ticket.

 

WARNING: This file size will grow quickly due the level of verbosity. Is not recommended to leave this enable after the capture of the required information.

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