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EMM: How to remove a device from one VSA and register with another VSA?

Problem:

When I am trying to register a device it gives me an error suggesting the device has already been registered

Cause:

If in past, you had installed kaseya EMM apps using an invitation received from a kaseya server,the device would be registered with that kaseya server.If a manual uninstall is done and a new registration is attempted, you will see such error message

Solution:

The correct way to remove and register a device is

1. Please browse to mobility>devices>click on all devices category>look for your device
2. select your device>choose delete from device drop down as shown in below screenshot

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3. You can then manually uninstall kaseya apps from the device
4. Send a new invitation from new kaseya server(or exising one to reregister) to register
5. Download Kaseya mobile manage/workdocs/workbrowser apps and register using this new activation code

 

Applies to:

Kaseya R9 and above

 

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