Installing KMDM Agents

KB# - KKB000832

Question - I have installed KMDM on my VSA. How do I install a mobile agent onto my mobile devices? 

Answer -

There are 3 methods of creating & installing Agent:

Method 1 - Create an account and send an invitation via SMS - Used to register a single device that has a phone number. A random identification number is then created & used to identify the Servier ID of the VSA from there.

Method 2 - Download directly from App Store – Used to install without an invitation. Still requires the unique server ID to complete.

• Note: This can be used for setting up mass mobile agent installations. Send a message/email to these device subscribers with the following:

- The URL to download the app: (Redirects to the iTunes Store for iOS & Google Market for Android)  

- List your Server ID and instruct users to input the server ID when the app is downloaded and launched.

Method 3 - Send an email with the server ID - Used to register multiple devices, whether or not the devices have phone numbers.

• Note: This is only to be done via one device/email address at a time.

• Note: You can optionally email the Android Kaseya Mobile Agent as an attachment in this email (use this when encountering "unsupported" devices    running a compatible Android device). When doing this, if you mail the application out attached, it will not automatically upgrade so send out updated    versions and manually uninstall the old.


Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request


Article is closed for comments.