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Cannot Deploy Custom Agent Icons

Problem:  Custom agent icons for Windows endpoints are not updating even via the Agent-->Upgrade Version-->Update Agent-->Force update option.

Cause:  The icons exceed the maximum depth of 256 (or 8 bit) colors or 32 x 32 pixel dimensions.

Resolution:  Use the correct color depth for the Windows endpoint agent icons.  

Check for the color depth and dimensions by downloading a .zip file of all the icons being used and check their file properties via right-click-->Properties-->Details.  If either the colors or dimensions are greater than 256 colors (or greater than 8 bits) and 32 x 32 pixels, then the custom icon deployment will fail.

AgentIcons.jpg

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