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Why does the Kserver addresses in Agent tab > Check-in Control don't match System tab > Check-in Policy?

QUESTION
Why does the Kserver addresses in Agent tab > Check-in Control don't match System tab > Check-in Policy?

ANSWER
If you configure primary and secondary kserver addresses for groups in the System > Check-in policy, the system will force those addresses to be used when setting the primary /secondary addresses in Agent > Check-in Control. However this does not work retrospectively, it won't go and change all the existing settings until you update Check-in Control.

To change agent's Kserver addresses to be in line with the policy, go to Check-in Control and update them. The system will force them to be same as defined in the Check-in Policy for the group.

MORE INFORMATION
Please note that the agent safeguards against any errors made in Check-in Control by checking into the last known good address if it can't check into any new address it is given.

APPLIES TO
Kaseya Agent / Server (all versions) 

 

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