I configured a custom URL for agent menu, and the agent is unable to browse to the URL through the menu. How do I fix this?

 

QUESTION

I configured a custom URL for agent menu, and the agent is unable to browse to the URL through the menu. How do I fix this?

The URL responds OK when typed directly into a web browser.

ANSWER

The agent did not have HTTP access to the Kaseya server.

The agent menu needs to first browse to the Kaseya server, then get re-directed to the custom URL.

For the custom URL to work, the Kaseya server needs to be available over HTTP or HTTPS from the agent.

Applies To

Kaseya Server / Agent (all versions)

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