Follow

What do I do if the agent goes offline and the agent logs shows the following?

KB#:  KKB000046

QUESTION

 

What do I do if the agent goes offline and the agent logs shows the following?

 

 

6:47:43 am 12-Dec-07 Agent password failed to log onto KServer. Trying web password. ?

3:30:29 am 12-Dec-07 Agent offline - KServer is not responding ?

3:28:57 am 12-Dec-07 ERROR: kascSend failed with error -12 in checkFileWithServer while processingC:\Program Files\Kaseya\Agent\KaseyaFW.ini ?

3:28:57 am 12-Dec-07 Keepalives = 119 ?3:28:57 am 12-Dec-07 28:54 writeFile, 01:28:54 writeFile,01:28:55 writeFile, 01:28:55 writeFile, 01:28:55 writeFile, 01:28:56 writeFile,01:28:56 writeFile, 01:28:57 writeFile, 01:28:57 writeFile, 01:28:57 execFile ?3:28:57am 12-Dec-07 iteFile, 01:28:44 writeFile, 01:28:45 writeFile, 01:28:46writeFile, 01:28:46 writeFile, 01:28:47 writeFile, 01:28:47 writeFile, 01:28:48writeFile, 01:28:48 writeFile, 01:28:49 writeFile, 01:28:49 writeFile, 01:28:49writeFile, 01:28:50 writeFile, 01:28:50 writeFile, 01:28:51 writeFile, 01:28:51writeFile, 01:28:52 writeFile, 01:28:52 writeFile, 01:28:52 writeFile, 01:28:53writeFile, 01:28:53 writeFile, 01: ?3:28:57 am 12-Dec-07 Task List:01:28:42 getFile(0 bytes, C:\Program Files\Kaseya\Agent\KasStats.log), 01:28:42getFile(0 bytes, C:\Program Files\Kaseya\Agent\KasAgent.log), 01:28:42getFile(143 bytes, C:\Program Files\Kaseya\Agent\KasError.log), 01:28:42clearFile, 01:28:42 ntEventLog, 01:28:42 getVariable, 01:28:42 getVariable,01:28:42 deleteFile, 01:28:42 writeFile, 01:28:42 writeFile, 01:28:43writeFile, 01:28:43 writeFile, 01:28:44 wr ?

3:28:57 am 12-Dec-07 ERROR: kascRecv failed with error -12 after 43 tasks in doClientTasks() ?

3:28:57 am12-Dec-07 ERROR: retCodeOnlyCmdReturnMsg() call to kascSend failed witherror -12 ?

3:28:57 am 12-Dec-07 ERROR: execFile() timed out waiting forC:\WINDOWS\system32\cmd.exe to complete. ?

3:28:41 am 12-Dec-07 ERROR: keep-alive in doClientTasks() call to kascSend failed with error -12 ?

3:27:41am 12-Dec-07 ERROR: keep-alive in doClientTasks() call to kascSend failedwith error -12 ?

3:26:41 am 12-Dec-07 ERROR: keep-alive in doClientTasks()call to kascSend failed with error -12 ?

3:25:41 am 12-Dec-07 ERROR: keep-alive in doClientTasks() call to kascSend failed with error -12

 

 

ANSWER

 

The log sample indicates an interrupted network connection.

 

Are there any other agents checking in from the same site, and if so have any of them had problems? If it only affects one machine, check its event logs for any indication of network connectivity problems. It could be a faulty NIC, in which case look at updating the drivers and firmware.

 

APPLIES TO?

 

Kaseya Agent (all versions)

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.