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Why is there an Error on Agent > LAN Discovery > Install Agents page when clicking Install button?: -

KB#:  KKB000640
Question
Why is there an Error on Agent > LAN Discovery > Install Agents page when clicking Install button?: -

HTTP 500.100 - Internal Server Error - ASP error
Internet Information Services

* Error Type:
Microsoft OLE DB Provider for ODBC Drivers (0x-7ffbf1f9)
[Microsoft][ODBC SQL Server Driver][SQL Server]Error converting
data type varchar to numeric.
C:\KASEYA\WEBPAGES\CONFIGTAB\../AgentTab/createAccount.inc, line
170
* Browser Type:
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET
CLR 2.0.50727; .NET CLR 3.0.04506; InfoPath.2; MS-RTC LM 8)
* Time:
Sunday, March 16, 2008 2:08:27 AM

Answer
ASP code error

Kaseya has released a hotfix or hotfixes to address this issue: -

1) Click the Get Latest Hotfix button under System > Server Management > Configure


2) When it completes checking, click on the Reapply Schema link under System > Server Management > Configure (some hotfixes require DB schema updates to take effect)

3) When reapply schema completes, hover over the button again to check the hotfix level you are on then click Get Latest Hotfix again. If the hotfix level changes again repeat these steps until it stays at the same level (in some cases more than one update is required to get to the latest level)


In some cases you may need to reload the hotfixes if the issue persists.

More Information

Applies To

LANwatch (Kaseya 2008, v5.0)
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