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I have attempted to deploy new agent but are not able to connect. The icon is grey on the computers and the message "'Machine ID.Group ID' not recognized by the KServer .

KB#:  KKB000058

QUESTION
I have attempted to deploy new agent but are not able to connect. The icon is grey on the computers and the message "'Machine ID.Group ID' not recognized by the KServer . 

ANSWER
Please check your subscription to make sure you have not exceeded your license limit. 

Kaseya Portal > Subscriptions 

Please note licensing does not automatically adjust you must first purchase new agents .

APPLIES TO
IT Center

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