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How can I manually remove the v5.1 Kaseya Windows Agent?

KB#:  KKB000700

Question

How can I manually remove the kaseya agent?

Answer

Firstly, you can use the official uninstall string

"C:\ProgramFiles\InstallShield InstallationInformation\{48C76121-4F90-11D5-9884-0050BA85A903}\Setup.exe" UNINSTALL

If this fails,

1. Stop the Kaseya Agent service

2. Set the Kaseya Agent service to "disabled"

3. Delete HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/KAPFA

4. Delete HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/KaseyaAgent

5. Reboot the machine (so that we can be sure that windows knows the service is disabled)

6. Delete c:\programfiles\kaseya

7. Delete c:\programFiles\InstallShield InstallationInformation\{48C76121-4F90-11D5-9884-0050BA85A903}

Applies To

Kaseya Windows Agent - VSA v5.1 and earlier

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