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I am setting up my Kaseya Server in a LAN environment on a server machine that does not have routine access to the internet. What are the consequences of this type of a configuration?

KB#:  KKB000722

Question
I am setting up my Kaseya Server in a LAN environment on a server machine that does not have routine access to the internet. What are the consequences of this type of a configuration?

Answer
The Kaseya Server requires access to the Internet for the following functions, for example:

Patch Mgmt
The kaseya server connects to the internet in order to retrieve the latest patch information from Microsoft and ancillary files from Kaseya.

Kaseya Hotfixes
Kaseya release hotfixes for the kaseya server. The download and installation of these is an automatic process, but requires that the kaseya server is able to reach the Internet to download these. Note - Manual processing of hotfixes w/ a staging server can be executed as per this webpage:

http://help.kaseya.com/WebHelp/EN/VSA-Online-Help.asp?toc.htm?6018.htm


KES
Updates to KES require that the kaseya server is able to connect to Internet to pull definition updates.

KUSM/KDPM
KUSM/KDPM updates and improvements are being released regularly. Without Internet connection, these updates cannot be installed on to your kaseya server.

BUDR/KBU
Without Internet connection, updates to BUDR/KBU cannot be installed on to your kaseya server.

Further Addon Modules
Without Internet connection, updates to these other addon modules cannot be installed on to your kaseya server.


License Management
Your kaseya server periodically check-in with the license server to see if there are any updates to your license. Typically this would be to add additional seats, extend maintenance, or add newly purchased features.

Kaseya was designed with the expectation that the kaseya server would be Internet connected, and as such, although there are some work-arounds that involve downloading files manually, copying them to certain directories and running scripts to import the changes, the ideal situation is that the kaseya server is allowed to connect to the Internet directly and perform these checks/updates automatically and regularly.

More Information

Applies To
Kaseya Server - All Versions

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