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Why does the Kaseya Agent have issues with Trend Micro Antivirus Agent/Server-related software?

KB#:  KKB000231

QUESTION

With TrendMicro Antivirus Agent/Server-related software installed on Windows agent machines, the Kaseya Agent fails to check into the VSA, even after the agent machine reboots. The Kaseya Agent Service is not able to be stopped as well. How do I resolve this?


Trend Micro Antivirus software has some additional features which act as a firewall and do not allow the Kaseya agent to check into its specified VSA.

 

ANSWER

Disable the behavior-monitoring service in the TrendMicro Antivirus software.

For more information visit TrendMicro Support:

http://esupport.trendmicro.com/default.aspx

 

APPLIES TO

Kaseya Windows Agents
TrendMicro Antivirus Agent/Server-related software

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