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Kaseya software issues with Trend Micro Antivirus Agent-Server-related software.

KB#:  KKB000629

 

QUESTION

With TrendMicro Antivirus Agent/Server-related software installed on Windows  machines, the Kaseya Software fails to check in, even after the machine reboots. 
The Kaseya Agent Service on the computer can not be stopped as well. How do I resolve this?

 

ANSWER

Trend Micro Antivirus software has some additional features which act as a firewall and do not allow the Kaseya software to check into its specified IT ToolKit server. 
Disable the behaviour-monitoring service in the TrendMicro Antivirus software.

 

MORE INFORMATION 

See this KB Article - http://community.kaseya.com/kb/w/wiki/trend-micro-agent-related-issues.aspx

For more information visit TrendMicro Support:

http://esupport.trendmicro.com/default.aspx

 

APPLIES TO

Kaseya Windows Agents

TrendMicro OfficeScan 10.0, WorryFree, Agent/Server AV

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