With TrendMicro Antivirus Agent/Server-related software installed on Windows machines, the Kaseya Software fails to check in, even after the machine reboots.
The Kaseya Agent Service on the computer can not be stopped as well. How do I resolve this?
Trend Micro Antivirus software has some additional features which act as a firewall and do not allow the Kaseya software to check into its specified IT ToolKit server.
Disable the behaviour-monitoring service in the TrendMicro Antivirus software.
See this KB Article - http://community.kaseya.com/kb/w/wiki/trend-micro-agent-related-issues.aspx
For more information visit TrendMicro Support:
Kaseya Windows Agents
TrendMicro OfficeScan 10.0, WorryFree, Agent/Server AV