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Upgrading to Kaseya Network Monitor v4 from a previous KNM version

KB#:  KKB000788

 

QUESTION

Upgrading to Kaseya Network Monitor v4 from a previous KNM version

 

ANSWER

Pre-requisites

- Make sure you have made a backup of the entire Kaseya Network Monitor directory before you continue the upgrade process.

- Before you can upgrade to KNM v4 make sure you have the latest releease of KNM 3.4 installed.

 

Upgrade steps

- Shutdown KNM 3.4

- Download the installer (found on the customer portal)

- Follow the on screen instructions

 

Before you install KNM v4 on your production environment it is recommended to deploy a test installation to familiarize yourself with new and possibly changed features.

To deploy a test installation of KNM 3.4

- Install INM on a test machine

- After the install have completed, shutdown KNM on the test machine.

- Copy the following files from your production KNM directory into the KNM directory on the test machine.

- settings.nxd

- init.cfg

- (DE Only) disttest.nxd

- (DE Only) private.key

- statistics\current.nxd

- statistics\current.nxr

 

Procced with the above instructions on how to upgrade to KNM v4.



 APPLIES TO

Kaseya Network Monitor, KNM

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