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KNM VMware performance monitor no result returned

Symptoms
The VMware performance monitor template fails to receive information from VMware vSphere Hypervisor 5.0 (ESXi) if testing is performed on Windows Server 2003.
Cause
Kaseya Network Monitor relies on Microsoft Windows HTTP Services (WinHTTP) for retrieving performance counters from VMware vSphere Hypervisor 5.0. When using WinHTTP on Windows Server 2003, the response from VMware cannot be interpreted by WinHTTP. Since the performance counters cannot be retrieved by KNM, it is not possible to configure the VMware performance monitor on a KNM installation on Windows Server 2003.
Resolution
Install the latest build of KNM 4.1. This issue has been fixed from build 7332.
Applies to
Kaseya Network Monitor 4.1 < build 7332
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