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Sending Service desk emails takes a long time

Problem

When sending emails from the Services desk it takes a long time, with the emails sitting in the out bound email queue for a long period of time.

You may have also noticed that other emails such as emails being sent directly from alarm conditions do not sit in the queue for a long time and are sent relatively quickly.

 

Resolution

By default the Service desk does not send e-mails straight away. Instead the service desk will wait 5 minutes before it attempts to send an email.

This time can be changed to 1 minute to speed up e-mail delivery.

Please adjust this time for each Role 

 

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