User Unable to See any Desk from the Service Desk Selection Box it shows "--No Service Desk in Scope--

Problem : User Unable to See any Desk from the Service Desk Selection Box
it  shows  "--No Service Desk in Scope--
 
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Cause:  Service Desks are assigned to Scopes, if a scope has no desks assigned to it then users of this scope will be unable to use the Service Desk in question.
 
Solution: To allow SD users access to your Desks  you need to do the following    
       
1. Navigate to System > User Settings > Scope > Select the user's scope 
2. Select Service Desk Tab and click Assign , then select from the list the Service Desk you would want to assign to this user
3. Verify desk access for the users 
4. *Optional*: If the issue resides in the Agent Portal for Agent Users, the Service Desk will need to be added to the Anonymous Scope.
 
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Applies to 
Service Desk
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