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Unable to assign ticket or assignee does not display in user list

Problem 

Admins unable to reassign /assign ticket to some of users  and/or Assignee drop down list does not displays any users 

 

Cause

 The Access Right to show standard users that are members of any scope is disabled . 

 

Solution 

 

Please check and verify  the Role assign to your Admins/Users if they are allowed to see the standard users that are members  of  the same scope. 

Navigate to User Security > User Role > select the Access Rights tabs > click edit and navigate to Ticketing > Manage Tickets > (Show Standard Users that are members of any Scope)

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Applies to

Ticketing

All VSA version

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