How to hide hidden notes in Ticketing and to Define access to each ticket field
To Define Access to each ticket field, Navigate to Access Policy > Select the Role from the drop down list that would want to define access
then select from from the level of access on each ticket field as shown below:
Three levels of access are possible:
- Full Access - Can view and modify this field in every ticket.
- View Only - Can see but not change the value of this field.
- Hidden - Hidden fields are not shown.
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