How to hide hidden notes in Ticketing and to Define access to each ticket field?

Question

How to hide hidden notes in Ticketing and to Define access to each ticket field

Answer:

To Define Access to each ticket field, Navigate to Access Policy > Select the Role from the drop down list that would want to define access

then select from from the level of access on each ticket field as shown below:

Three levels of access are possible:

Applies to

Ticketing

All VSA Version

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