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How to hide hidden notes in Ticketing and to Define access to each ticket field?

Question 
How to hide hidden notes in Ticketing and to Define access to each ticket field
 
Answer: 
To Define Access to each ticket field,  Navigate to Access Policy > Select the Role from the drop down list  that  would want to define access
then select from from the level of access on each ticket field  as shown below: 
 
Define_access_in_ticketing.png
 
 
Three levels of access are possible:
  • Full Access - Can view and modify this field in every ticket.
  • View Only - Can see but not change the value of this field.
  • Hidden - Hidden fields are not shown.
 
Applies to 
Ticketing 
All VSA Version
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